Our Washington County client is looking for a Service Writer Receptionist to join their team.

This is for a clean and friendly auto repair shop.

Must be able to work Monday-Friday.  Hours preferred are 7am-5p with a 1 hour unpaid lunch (45hrs a week) but are flexible with the finish time being between 4p and 5p.

Willing to train if you are willing to learn!

Service Writer Receptionist Responsibilities:

• Work with customers
• Responsible for all stages of the repair order process
• Process warranties and returns
• Communicate with technicians
• Provide customers with information about part options
• Advise customers about warranty protections and potential cost savings
• Develop cost estimates, logging needed parts, and time needed for repairs, scheduling most appropriate service technicians for jobs.
• Conveying all necessary information regarding costs, parts and work to the customers and management
• Updating technicians on parts, customer approvals to keep a steady workflow in the shop.
• Contacting customers in the case of additional work to relay the details and extra costs
• Manage inventory
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan.
• Advise the customer on the auto repairs that you recommend and offer a pricing quote
• Communicate with parts sellers and technicians to make sure everything needed is on hand.
• Provide updates to customers as their work is completed.
• Answer detailed questions about services performed and price information
• Maintain customer records
• Schedule appointments via phone and/or in person
• Assisting with other duties and projects as needed